Need help with your VENTS account, a ticket, a payment, or something not working right? We're here to help — reach us directly, or check the common topics below.
Use "Forgot Password" on the sign-in screen to reset your password by email. If you no longer have access to that email, contact support@getvents.com with the username or email on your account so we can verify and help you regain access.
In the app, go to Profile → Settings → Delete Account. This anonymizes your data immediately and cannot be reversed. If you run into trouble, email support@getvents.com.
Open any event in the app, choose a ticket type and quantity, then tap "Buy Ticket." You can pay by card, bank transfer, or USSD. Your ticket and QR code appear under My Tickets right after payment.
Pull down to refresh on the My Tickets screen. If it still hasn't appeared after a few minutes, email support@getvents.com with your payment reference and we'll sort it out.
Debit/credit cards (Visa, Mastercard, Verve), bank transfer, and USSD, all processed through Paystack — VENTS never stores your card details.
Ticket refunds are handled by the event organizer — contact them directly from the event page. If an event was cancelled by its organizer, email support@getvents.com and we'll help.
Try closing and reopening the app, or updating to the latest version from the App Store/Play Store. If the problem continues, email support@getvents.com with a description of what happened and, if possible, a screenshot — we read every message.
In the app, tap the (⋯) menu on the event or profile and choose "Report." For anything urgent, email support@getvents.com or message us on WhatsApp above.